Question 1

What is NexifyPOS?

Accepted Answer

NexifyPOS is a comprehensive restaurant management platform that combines POS, online ordering, KDS, inventory management, and analytics in one powerful system. It's designed to streamline restaurant operations and boost revenue.

Question 2

How long does it take to set up the system?

Accepted Answer

Setup typically takes 1-2 days. Our team handles menu entry, staff training, and system configuration for free as part of all subscription plans.

Question 3

Do you charge commission on online orders?

Accepted Answer

No! Unlike third-party aggregators, we don't charge any commission on orders placed through your website or app. You keep 100% of your revenue.

Question 4

Can I use the system offline?

Accepted Answer

Yes, our POS system works offline. You can accept orders and print receipts even when the internet is down. The system automatically syncs when connection is restored.

Question 5

What hardware do I need?

Accepted Answer

Our system is hardware agnostic. It works on Windows, macOS, Android, and Chrome OS devices. You can use your existing hardware or purchase new equipment through us.

Question 6

Is there an API for custom integrations?

Accepted Answer

Yes, our Enterprise plan includes full API access for custom integrations with third-party services, delivery platforms, and accounting software.

Question 7

Is there a contract or setup fee?

Accepted Answer

No long-term contracts required. We offer month-to-month subscriptions with no setup fees. You can cancel anytime.

Question 8

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and bank transfers. Enterprise customers can also pay via invoice with net-30 terms.

Question 9

Is there a free trial?

Accepted Answer

Yes! We offer a 14-day free trial with full access to all features. No credit card required to start your trial.

Question 10

Do you provide training?

Accepted Answer

Yes, we provide comprehensive training for your staff as part of our onboarding process, available 24/7 via video calls, documentation, and in-person sessions (Enterprise plan).

Question 11

What support channels are available?

Accepted Answer

We offer 24/7 support via live chat, email (support@nexifypos.com), and phone. Enterprise customers get a dedicated account manager.

Question 12

How do I report a bug or request a feature?

Accepted Answer

You can report bugs or request features through your dashboard, email us, or speak with your account manager. We release updates monthly based on user feedback.

FAQs

General

Technical

Billing

Support

Still have questions?